Privacy Policy for Tax Ninja LLC

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Last Updated: June 4, 2024

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Tax Ninja LLC ("Company," "we," "us," or "our") upholds the highest standards of privacy and data protection for users engaging with our website, https://www.taxninjausa.com ("Site"). This Privacy Policy delineates the collection, use, and safeguarding of personal information and aligns with the best practices and regulatory requirements. Your use of our Site constitutes consent to this detailed policy.

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1. Information Collection Practices

 

We collect personal information through direct interactions and automated methods. This includes:

• Identifiable data such as names, email addresses, and contact information.

• Electronic identifiers like IP addresses and geographical data.

• Behavioral data from interactions with our Site.

• Responses to surveys and voluntary submissions.

• Other pertinent personal details you provide.

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2. Use of Collected Information

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Collected data enables us to:

• Facilitate efficient operation and security of our Site.

• Address user inquiries and fulfill requests.

• Conduct marketing and informational communications, with opt-out provisions.

• Enhance user experiences through personalized services.

• Comply with legal and regulatory obligations.

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3. Disclosure of Information

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We may disclose personal information:

• To third-party service providers under strict confidentiality terms.

• With your explicit consent for specific purposes.

• To comply with legal requirements or in legal proceedings.

• In transactions like mergers, acquisitions, or asset sales.

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Do Not Share 

We do not share any client data with third parties.  Your personal information is kept confidential and is not disclosed to any outside organizations except as required by law or with your explicit consent.

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4. Cookies and Tracking Technologies

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We utilize cookies and similar technologies essential for analytical and operational purposes on our Site. Browser settings can be adjusted to manage cookies.

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5. Data Security

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We deploy advanced security measures to safeguard personal information, acknowledging that no system is infallible.

 

6. Third-Party Websites

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Our Site may link to external sites, over which we have no control. We encourage reviewing their privacy policies.

 

7. User Rights

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Users have rights to access, correct, or delete their personal data, subject to legal exceptions. Please contact us for such requests.

 

8. Modifications to This Privacy Policy

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We reserve the right to amend this policy, with changes effective upon posting on the Site.

 

9. Contact Information

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For queries or concerns regarding this policy, please contact hi@taxninjausa.com.

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Fulfillment Policy for Tax Software

 

Order and Delivery:

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• Order Processing: Orders are processed within 1-3 business days following payment confirmation.

• Delivery Methods: Our tax software products are delivered electronically via download links or through access to online accounts.

 

Software Activation and Support:

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• License Activation: Activation codes are provided with purchases. Detailed instructions are available to facilitate the activation process.

• Customer Support: Our support team is available to assist with product delivery, activation, and usage inquiries via email, phone, or live chat during business hours.

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Refunds and Returns:

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• Refund Policy: Refunds are available within 30 days of purchase for unopened and unused software, subject to verification. Refunds are processed within 10 business days upon approval of the refund request.

• Digital Products: For digital products, specific conditions for refunds and returns apply, reflecting the nature of these goods.

 

Maintenance and Updates:

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• Updates: Customers are entitled to software updates and maintenance releases during the license period. Notifications about updates and new features are provided.

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License Transfer:

 

• Transfer Conditions: License transfer is permissible under certain conditions, such as hardware changes, subject to our transfer policy’s terms.

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Your engagement with Tax Ninja LLC and use of our tax software products signify acceptance of these terms. We strive to ensure a seamless and satisfactory customer experience.